Postage and Packing
All orders are despatched either by Special/Recorded Delivery (normally up to 1Kg max) which tend to be the smaller/lighter items, or Parcel Courier (up to a maximum of 30Kg) for the larger/heavier items. Please note that all deliveries require an authorised signatory to be at the delivery address to sign for and receive the Spares. Please read our Terms and Conditions.
Both services offer Next Day standard or timed delivery. If the order has to be split i.e. different parts of the order sent on separate days, you will only receive ONE DELIVERY CHARGE. Please refer to the prices below. For non account customers, spares are only processed and despatched once payment has cleared.
PLEASE NOTE WE DO NOT LEVY A MINIMUM ORDER/INVOICE CHARGE.
|Standard Next Day||£9.50|
|Next Day Before Noon||£20.00|
|Next Day Before 10.30AM||£25.00|
Proof of delivery
Should you require a proof of delivery at any time after despatch, please contact us and we will send you an email/fax copy.
Non Received Spares
If you have not received your order within three (3) days, please contact us and we will track/progress your order.
All the Spares supplied by Stairlift Spares have a no quibble twelve month guarantee, unless stated otherwise at the time of purchase. If you need to return your spares, please contact us giving details and reasons for the return, we will give you a returns number and arrange for the spares to be collected. The spares will either be replaced or a credit will be raised for the part returned, this will not include charges already made for post and packing.